NOV 2013

EyeWorld is the official news magazine of the American Society of Cataract & Refractive Surgery.

Issue link: https://digital.eyeworld.org/i/220233

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Page 98 of 122

Contents 3 From the publisher 6 Personal health records give patients a close-up view of medical history PHRs present opportunities for both patients and ophthalmologists Page 6 Personal health records by Vanessa Caceres 10 Drawing app offers new way of creating images The ophthalmology version of the drawMD app features interactive visual guides to enhance patient understanding of ophthalmic procedures and diseases by Erin L. Boyle 12 How to attract and retain top talent Key principles to help you stay a leader in your market by Mitch Levin, MD, CWPP, CAPP Page 10 drawMD app 14 Confronting problem employees A stepwise approach to dealing with problem behavior at work by Ophthalmology Business Staff Writer 17 Give your ASC an annual check-up Your center can benefit from an annual internal evaluation of clinical and financial factors by the staff member responsible for the center's day-to-day operations by Erin Malloy and Steve Sheppard, COE 20 Page 17 Give your ASC an annual check-up The perils of perfectionism How physician burnout affects ophthalmology— and what to do to prevent it by Vanessa Caceres 23 Communication key with unhappy patients Body language and communication techniques can have a major impact on physician/patient interaction, especially in unhappy patient cases by Erin L. Boyle 25 Healing a broken relationship at work Six tips on mending the connection between you and a coworker by Erick Lauber, PhD Page 23 Dealing with unhappy patients 4 Ophthalmology Business • December 2013

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