Eyeworld

EW NEWS & OPINION 25 December 2017 Tie financial incentives to the administrator's performance reviews on a quarterly basis. Prepare a writ- ten synopsis and formally review it together. Although many practices • Because patient expectations continue to rise and competition increases, patient satisfaction is tracked and corrections are made promptly • Embraces a core medical value held by all excellent physicians: "We are here to serve the patient first" 11. Plays a strong supporting role in board governance; helps the board get over dead-locks 12. Assists the owners with succes- sion planning for key positions (re- tiring physicians and management) by being prepared in advance for upcoming changes in personnel 13. Regulatory requirements—the thorn in the side of every practice • Is either the chief compliance offi- cer for the myriad regulations we now labor under, or delegates and supervises this role closely • Knows the current regulations and where to find assistance when questions surface • Is protective of the organization, and calls in mock auditing assis- tance periodically to assure your practice is not vulnerable to "not knowing what it doesn't know" Implementing a bonus incen- tive for administrators is an excel- lent way to be clear about what the practice's priorities are and to spur performance and accountability. Al- though some owners say, "I already pay Mary to do her job," imagine how you would feel working for a flat salary. use an annual bonus system, we rec- ommend quarterly bonus distribu- tions as this provides more imme- diate feedback and opportunities to keep the motivation high. EW 800 -225-1195 • www.katena.com Exceptional optics • Anti-reflection coatings • Low distortion & high resolution • Superior small pupil performance Ergonomic, durable design • Lightweight construction • Silicone grip • Scratch-resistant diamond hard coating Affordable Price • $125.00 per lens MKT-0100-06/2016 Diamond bi - aspheric lenses New Technology $125.00 per lens Extraordinar y view Great price! Ms. Wohl is president of C. Wohl & Associates Inc., a practice management consulting firm. She earned her Masters of Health Ser- vices Administration degree at George Washington University and has more than 30 years of hospital and physician practice management expertise. She can be contacted at czwohl@gmail.com or 609-410-2932. Mr. Pinto is president of J. Pinto & Associates Inc., an ophthalmic practice man- agement consulting firm with offices in San Diego. His latest ASCRS•ASOA book, Simple: The Inner Game of Ophthalmic Practice Success, is avail- able at www.asoa.org. He can be contacted at pintoinc@aol.com or 619-223-2233. About the authors

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