EyeWorld is the official news magazine of the American Society of Cataract & Refractive Surgery.
Issue link: https://digital.eyeworld.org/i/842895
EW NEWS & OPINION July 2017 31 yourself on a single-digit turnover rate, this can be a sign that you are too lenient, and allowing weak or under-performing staff to overstay. Just like human physiology, balance practice. Foster skills development with a written syllabus of skills to learn for each position, and back this up with formal training time and periodic skills assessments. 7. Provide abundant feedback and accentuate the positive. This is much more than the tradition- al annual review. Most surgeons, and by extension their managers, provide negative feedback when an error is detected and no feedback when work is performed at or above par. This is a recipe for low morale. Catch your people doing things right, and point that out often and publicly. Make sure this positive feedback is widely distributed so that every staffer gets your message, "I admire and appreciate the work you do here." 8. Scan for burnout. Very few disaffected staff leave their practic- es without advance signs of their unhappiness. The administrator, managing partner, and each depart- ment head should be on the hunt for these signs: higher absenteeism, late arrival, spending lunchtime alone, and a generally dejected affect. If you want such staffers to leave, by all means accelerate them toward the door. But if you sense that a good worker is a flight risk, address your concerns directly. "It seems you're not as happy in your work here as you once were, which upsets me because you're such a valuable part of our practice. Can we talk about it?" Is a low turnover rate always better? No. Although you may pride Surgical gonio prism with handle • Single piece design – no risk of instrument failure Single mirror lens with handle • Allows patient's eye and surgeon's microscope to be perpendicular Left hand and right hand handle options Scan to view a MIGS surgery video utilizing the surgical gonio prism 800 -225-1195 • www.sensormedtech.com Contact us now to arrange a no-risk evaluation MKT-0078-03/2016 These lenses: • Feature vaulted bottom for instrument access • Eliminate the need for post-operative sterilization • Are a Joint Commission accepted replacement for reusable lenses Single use surgical lenses for MIGS Get a better view of the angle is the key. Too much or too little insulin can be fatal. Too low a turn- over rate may signal a need to set higher standards. EW Mr. Pinto is president of J. Pinto & Associates, an ophthalmic practice management consulting firm in San Diego. His latest ASCRS•ASOA book, Simple: The Inner Game of Ophthalmic Practice Success, is now available at www.asoa.org. He can be contacted at pintoinc@aol.com or 619-223-2233. Ms. Wohl is president of C. Wohl & Associates, a practice management consulting firm. She earned her Masters of Health Services Adminis- tration degree at George Washington University and has 30 years of hospital and physician practice management expertise. She can be contacted at czwohl@gmail.com or 609-410-2932. About the authors