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61 EW ASCRS•ASOA 2017 April 2017 trator, ambulatory surgery center, business management, coding and billing, EHR and health informa- tion technology, human resources, leadership and strategic manage- ment, marketing and business development, risk management and compliance, subspecialties (optical, retina, cosmetics, hearing, etc.), and BOOST (Business of Ophthalmology Standards). BOOST track consists of ASOA CME courses identified as being of particular interest to physi- cians. Some of the general session highlights include ASCRS•ASOA's "Joint Symposium—Compliance: The Roles of Physicians & Staff," Sunday, May 7, from 1:00–2:30 p.m. This symposium will feature a panel of physicians and staff who will discuss the roles and collaboration needed to maintain compliance on various fronts. Topics will include chart documentation and govern- ment regulations such as the False Claims Act, Anti-Kickback Statute, Occupational Safety and Health Ad- ministration, and Health Insurance Portability and Accountability Act. A joint symposium between ASOA and the ASCRS YES (Young Eye Surgeons) Clinical Committee Monday, May 8, from 9:15–10:15 a.m., will introduce residents and surgeons early in practice to the ins and outs of practice management. Young physicians on the panel will share what they wish they knew when they entered practice while seasoned administrators will speak on what they wish new doctors knew coming in. Special luncheons, for an addi- tional registration fee, will include the Administrator Beginner's Circle (ABC) lunch Sunday. This event will feature a panel of seasoned adminis- trators who will share their experi- ences and answer questions from the audience. On Monday, consider joining fellow COEs for the COE lunch and program "Dale Carne- gie Training: Developing Personal Leadership." A gravity-defying OGS performance, special session on a new data analytics program, updates on MACRA, and much more A SOA kicks off its 10-track programming at the ASCRS•ASOA Sympo- sium & Congress in Los Angeles May 5–9 with an Opening General Session that is sure to empower attendees to help their practices reach new heights. Dan Thurmon, author, presi- dent of Motivation Works, Inc., and inductee to the National Speakers Hall of Fame, will challenge the au- dience to break their practices out of the comfortable box of complacency by eliminating self-imposed limita- tions. Mr. Thurmon sure doesn't let self-imposed limitations—or natural laws like gravity—stop him from providing a jaw-dropping and inspir- ing performance. An acrobat, unicyclist, and drummer who is now learning how to do flying trapeze, Mr. Thurmon has motivated everyone from For- tune 500 companies to troops in Iraq and Afghanistan. ASOA Exec- utive Director Laureen Rowland, CAE, said Mr. Thurmon will provide an uplifting message—literally and figuratively—to attendees about achieving peak performance through his gravity-defying feats. William Koch, COE, Texas Retina Associates, Dallas, will share a few words as incoming ASOA president. In addition, the Pinna- cle Award for Volunteerism will be presented. The Opening General Session also will include the formal launch of ASOAnalytics, an on- line benchmarking program that through a series of surveys will allow practices to compile data to help advise operations. ASOAnalytics provides its first two benchmarking surveys on practice demographics and provider productivity for free. Subsequent surveys will be made available through an annual sub- scription. This tool is described as an investment that provides prac- tices with important data to better inform business decisions. A course on ASOAnalytics will also be offered during the meeting. Friday, ahead of the official program kickoff, ASOA will fea- ture four different workshops at an additional cost as an added, immer- sive benefit for attendees. "Practice Management Bootcamp," specifi- cally geared toward new practice administrators, will cover everything from chart documentation and audits to government regulations, financial management, and flow and efficiency. "Excellence in the Patient Experience and Memorable Custom- er Service," a full-day workshop de- veloped by the Ritz-Carlton Leader- ship Center, will be broken into two parts. The first half of the day will give attendees the tools to develop a patient-centered culture to set their practice apart from others, while the second half will develop skills for customer engagement and how the patient experience can impact a practices' bottom line. The Dale Carnegie Training "Building a Culture of Engagement and Retaining Success" is all about creating an atmosphere for employ- ee engagement. This full-day work- shop will include topics like conflict resolution, communicating with diplomacy and tact, team-building, work-life balance, and overcoming generational differences. ASOA also will host a 2-day COE Review Course—the first part a full- day course Friday and the second part Saturday afternoon. The actual COE exam, for which attendees must register ahead of time, will take place Tuesday. ASCRS and ASOA will host the Joint Government Relations General Session Friday from 5–6 p.m. with keynote speaker Tom Coburn, MD, former Oklahoma senator from 2005 to 2015. Dr. Coburn will discuss "What's Killing Healthcare," pro- viding his experiences and insights on American healthcare policy, the healthcare system, and what he believes could fix it. ASCRS•ASOA Director of Government Relations Nancey McCann will update attend- ees on MACRA (Medicare Access and CHIP Reauthorization Act) and will also speak at two sessions throughout the meeting to provide an overview of the rule and what it means for practices and their admin- istrators, Ms. Rowland said. ASOA's general session program tracks include: advanced adminis- by Liz Hillman EyeWorld Staff Writer ASOA offers immersive and engaging Congress program continued on page 62

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