Eyeworld

151 EW REFRACTIVE April 2017 survey results were highly satisfacto- ry in terms of the refractive sur- gery center's job in setting realistic patient expectations. "These are very high numbers, from 7.6 to 9. If we look at RLE, the numbers show that patients thought we were not as good in describing the results of what they should expect after RLE, as with LASIK patients. LASIK patients were more satisfied in that area, but the difference is not that big. Even more interesting is the 7.6 scored in RLE patients regarding the procedure according to their own expectations. How we describe outcomes to them is better than how they imagine it, and there is a gap there. So, improving the way we explain procedures and their outcomes to patients, and how the results will affect them in person, is something we continuously work on to improve overall patient satisfac- tion. It is all about communication," she said. Ms. Göransson urged researchers to generate more patient satisfaction data for future congresses, to be used as a reality check for clinical results and general patient satisfaction. EW Editors' note: Ms. Göransson has no financial interests related to her com- ments in this article. Contact information Göransson: frida.goransson@memira.se from our LASIK patients. The results don't surprise us much because we have done this type of survey since 2012, and we know that RLE is a more complicated product than LASIK. It has more side effects and compromises that the patient first needs to understand, accept, and adapt to. With the product devel- opment that we have seen with bifocals and then trifocals in recent years, however, we have seen the NPS gap between LASIK and RLE decrease," she explained. Satisfaction Ms. Göransson revealed the out- comes at 12 months after surgery in FS LASIK and RLE patients from 2014, in response to the question, "How satisfied are you with your eye surgery?" Overall, 97% of FS LASIK patients and 90% of RLE patients were either "much more than satisfied," "more than satisfied," or "satisfied" with the surgical out- comes. Two percent of FS LASIK re- spondents were "less than satisfied," along with 8% of RLE respondents. Agreement with the statement "My experience of the result is in line with what Memira has de- scribed" was scored 9 in FS patients, 8.2 in RLE, and 8.8 in ICL patients. For the statement "my experience was in line with my own expecta- tions" scores were 8.7 in FS patients, 7.6 in RLE, and 8.7 in ICL patients. Ms. Göransson said that the ISO 9001 ISO 13485 Stephens offers over 1,500 high-grade surgical stainless steel and titanium instruments—every one backed by a 30 day no-risk trial and lifetime warranty. ASCRS Savings Save up to 50% on select instruments © 2017 Stephens Instruments. All rights reserved. 800.354.7848 TOLL FREE IN THE USA | +1.859.259.4924 WORLD WIDE | stephensinst.com C E L E B R A T I N G 4 0 Y E A R S O F S E R V I C E T O T H E O P H T H A L M I C C O M M U N I T Y 4 0 Y E A R S O F Q U A L I T Y , S E R V I C E , A N D V A L U E For more information visit us at ASCRS 2017 booth #529 $175 $250 $195 $295 $500 $825 S9-2060 Henderson Degree Gauge S5-1058 Meibomian Gland Compressor ST5-7035 Utrata Capsulorhexis 23 Ga Titanium Forceps ASCRS Savings on premium instruments from Stephens stephensinst.com | +1.859.259.4924 Stephens Instruments | 2500 Sandersville Rd | Lexington KY 40511 USA Toll Free ( USA ) 800.354.7848 | Fax 859.259.4926 | sales@stephensinst.com © 2017 Stephens Instruments. All rights reserved. See us at ASCRS booth #529 Prices effective May 1-31, 2017 I T E M N O . D E S C R I P T I O N L I S T P R I C E ASCRS PRICE L A C R I V E R A D R Y E Y E T R E A T M E N T VERAPLUG VeraPlug™ Sterile Preloaded Punctum Plug (S, M, L, XL) $49 $40 VERA90 Vera90™ Synthetic Extended Inserts (0.2mm, 0.3mm, 0.4mm) $145 $100 G E N E R A L S U R G E R Y I N S T R U M E N T S S1-1026 Lieberman Speculum, K-Wire $100 $65 S2-1170 Alger Brush, Rust Ring Remover, 1.0mm tip $59 $40 S4-1455 Castroviejo Caliper $142 $100 F O R C E P S S5-1045 Francis Chalazion Forceps $68 $45 S5-1058 Miebomian Gland Compressor $295 $195 S5-1085 Barraquer Cilia Forceps $78 $50 S5-1125 Barraquer Colibri Forceps (0.12mm teeth, w/tying platform) $197 $95 S5-1560 Castroviejo Suturing Forceps (0.12mm teeth) $197 $95 S5-1570 Castroviejo Suturing Forceps (0.3mm teeth) $152 $90 S5-1650 McPherson Tying Forceps (Straight), Long Model $124 $75 S5-1655 McPherson Tying Forceps (Angled), Long Model $129 $75 ST5-1560 Titanium, Castroviejo Suturing Forceps (0.12mm teeth) $215 $135 C A P S U L O R H E X I S F O R C E P S S5-1603 Utrata Capsulorhexis Forceps (Flat Handle) $231 $105 ST5-1611 Titanium, Utrata Capsulorhexis Forceps Inamura Style $265 $195 ST5-1612 Titanium, Micro Capsulorhexis with 2mm Controlled Opening $368 $260 ST5-1613 Titanium MICS Capsulorhexis Sharp Tip with Guide Marks $368 $260 N E E D L E H O L D E R S S6-1050 Castroviejo Needle Holder Str. w/Lock, Standard Jaw $157 $90 S6-1070 Castroviejo Needle Holder Cur. w/o Lock, Delicate Jaw $169 $95 S C I S S O R S S7-1320 Westcott Tenotomy Scissors (Sharp Tips) $137 $75 S7-1325 Westcott Tenotomy Scissors (Blunt Tips) $137 $75 S7-1370 Vannas Capsulotomy Scissors, Straight $147 $75 S7-1375 Vannas Capsulotomy Scissors, Curved $158 $75 ST7-1410 Titanium IOL Cutter 18 Ga $675 $500 T O R I C L E N S I N S T R U M E N T S S9-2040 LRI Gravity Marker, 13.5mm at 3 and 9 $270 $210 S9-2060 Henderson Degree Gauge $250 $175 S9-2065 Henderson Toric Marker $350 $275 S9-2070 Stephens Toric Bubble Marker $450 $375 2 3 G A U G E M I C R O I N C I S I O N ST5-7035 Utrata Capsulorhexis, 23 Ga Titanium Forceps $825 $500 ST7-1715 Curved Horizontal Scissors, 23 Ga $785 $500 S5-1058 ST5-7035 S9-2060 S9-2065 S9-2070 Visit stephensinst.com to view the complete sale flyer " I would say that in refractive surgery, high patient satisfaction is even more important than in many other businesses, since we have a one-time sell. The patient has the surgery and is treated for life. You will see him again soonest for presbyopic surgery, hopefully. " —Frida Göransson

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