Eyeworld

OPHTHALMOLOGY BUSINESS 74 August 2015 task taken over by a "quality assur- ance" or similar standing commit- tee. The minimum frequency for provider performance reviews is an- nually, and this is just fine for part- ner-level doctors, who are less likely to need any corrective fine-tuning. For durable associates, and especially for associates on a partner-track, a semi-annual review is indicated. The format of review instru- ments and support materials can be very much the same for associates and partners, for ODs and MDs/DOs, with the obvious distinctions. You don't need check-off boxes applica- ble only to MDs/DOs (e.g., surgical outcomes) for non-surgeons. What happens after the review? Adverse reviews should always conclude with a corrective action plan. Improvement plans should be specific and actionable and time sensitive. Not: "Do the best you can to control your anger in front of patients and staff." Rather: "Complete anger management training with ABC Associates no later than December 15; realize that failure to complete this training and to avoid material patient or staff complaints for a 12-month period will be grounds for termination." Of course, even the most delightful and skilled providers can still use a few coaching points. Indeed, they probably became re- markable because they were non-de- fensive and good at taking and using feedback. See the very simple performance review form on page 72 for you to modify to fit your practice's unique needs. As with all such critical docu- ments, it is important to review any final draft with your practice's gener- al or labor counsel before using. EW Be Part of WOC2016! /attendwoc /attendwoc Reserve Your Place Today: woc2016.org • Participate in hundreds of scientific sessions led by internationally-renowned experts on topics like retina, glaucoma, cornea and refractive surgery, pediatric ophthalmology, and oculoplastics. • Network with more than 7,000 ophthalmologists from over 120 countries. • Learn about the latest products and services in ophthalmology from over 100 exhibiting companies. • Visit beautiful and historic Guadalajara, Mexico. World Ophthalmology Congress ® of the International Council of Ophthalmology Host: Mexican Society of Ophthalmology Co-host: Pan-American Association of Ophthalmology The value continued from page 73 Mr. Pinto is president of J. Pinto & Associates Inc., an ophthalmic practice management consulting firm, and author of numer- ous ASCRS•ASOA books, including the forthcoming Simple: The Inner Game of Ophthalmic Practice Success, available this fall. He can be contacted at pintoinc@aol.com or 619-223-2233. About the author " Adverse reviews should always conclude with a corrective action plan. Improvement plans should be specific and actionable and time sensitive. "

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