Eyeworld

P Contact Pinto: pintoinc@aol.com, 619-223-2233 Wohl: czwohl@gmail.com, 609-410-2932 FALL 2024 | EYEWORLD | 87 maintaining work-life balance, and seeking support when needed. Most new managers (and many experienced ones) need help identifying when they are heading toward burnout. Holding regular meetings with the clinical manager (and all mid-level manag- ers) helps you observe the difficulties that they may not see when they over-strive for high performance. 11. Multitasking ability: Effective clinic man- agers are adept at multitasking. They can seamlessly transition from preparing a staff schedule to directing traffic on the floor to scribing or working up a patient, ensuring smooth operations. 12. Understanding KPIs: Managers need a memorized command of key performance indicators (KPIs) that frame up the bench- marking standards for their department. They must be provided with the data and resources to assess department and individ- ual staff productivity. These KPIs include staffing hours per patient visit, error rates, workups accomplished per day, work-up times, etc. Additional success factors for clinic managers 1. Strong communication skills: Effec- tive communication with physicians, staff, management team individuals, and administration is paramount. This includes clearly conveying expectations, providing constructive feedback, and actively listening to concerns. 2. Adaptability: Clinic managers must be adaptable to changing circumstances, whether it's new technology, updated protocols and procedures, or shifts in practice goals or policy that impact the department. The ability to see the big picture is key to being a successful leader. 3. Empathy and support: Demonstrat- ing empathy toward staff and patients fosters a supportive work environment. This includes recognizing staff achieve- ments and addressing patient concerns with care and professionalism. 4. Continuous improvement: A com- mitment to continuous improvement drives success. This involves staying updated with industry trends, pursuing further education, and being prepared to suggest or implement new and innovative methods that the practice embraces. 5. Resource management: Efficient man- agement of resources, including time, staff, and equipment, ensures the clinic operates within budget and maintains high standards of care. Running a clinic floor effectively requires a multifaceted approach that combines lead- ership, experience, and advance planning for excellent department functioning. By addressing the challenges proactively and helping your clinic manager achieve the key success factors, clinic managers can help create and lead the practice toward a well-organized, efficient, high employee morale and patient-centered practice. This not only enhances the overall patient expe- rience but also contributes to the long-term success of the practice. Running a clinic floor effectively requires a multifaceted approach that combines leadership, experience, and advance planning for excellent department functioning.

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