SEPTEMBER 2021 | EYEWORLD | 91
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higher levels of performance is a shared pur-
pose, the idea that we're all contributing to an
important thing that we all believe is valuable.
What's your cause? Your cause is the difference
your work makes in the lives of others, Mr. Mull
said. When we work on these four things with
teams, we start to move the needle on team
drama.
Mr. Mull said a takeaway for attendees
is that they're going to have to "boss better."
We have to recognize our roles are different,
he said. Part of that is creating belonging,
championing teamwork, and recognizing it's
not enough to just care about the quality of
relationships with employees; you have to care
about the quality of relationships that they have
with each other.
tor. It helps to find things in common, Mr. Mull
said, adding that you have to be sure you can
include everyone.
Conflict is actually good and important,
he said. It's a means by which people buy into
things together and work through differences.
When you avoid conflict, you sweep things
under the rug.
Before discussing cause, Mr. Mull pointed
out that this is the first live keynote talk that he
has given in 17 months. Usually, Mr. Mull said
it's at this point in his talk that he asks attend-
ees, "Has your team ever gone through anything
hard?" But with the COVID-19 pandemic, "I bet
you've seen a lot in the last year and a half," he
said.
Teams form and develop in stages, and
what moves a team through these phases to
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