Eyeworld

REGISTER TODAY. LIMITED SEATING. * Join the American Society of Ophthalmic Administrators in San Diego on Friday, May 3. Human Resources: What Practice Leaders Need toKnow This intensive HR course, including case studies, focuses on topics that practice leaders need to understand in order to succeed, including: HR Compliance, Employee Personnel Files, Leadership Development, Hiring and Onboarding New Employees, and Staff Orientation. Seven Habits of Highly Effective Leaders Every leader faces similar challenges in trying to optimize their practice. This course provides attendees with an in-depth understanding of seven proven habits for highly effective practice leaders to successfully navigate change, instill accountability, reduce system waste, increase access and practice fi nancial margin, while enhancing the patient and provider experience. Learn how to build individual and team skills to develop a culture of accountability and engagement amongst physician, leadership, and staff to foster long-term cultural transformation. Through hands-on training, case studies and opportunities for audience participation, attendees will learn techniques they can implement in their practices to improve communication and effectiveness. Learn how to identify areas for targeted process improvement and develop an optimal team-based culture through successful change management techniques. The Ritz-Carlton Leadership Center: "Excellence in the Patient Experience & Memorable CustomerService" Part 1: Creating an excellent service culture for patients begins with creating trust. To create an experience that drives patient loyalty, an organization must offer consistently exceptional service to patients. Creating an organizational culture that will foster and sustain such a service culture begins by understanding the foundational business practices of The Ritz-Carlton, and how to leverage these processes in the healthcare industry. Throughout this journey, attendees will learn how service provider onboarding and empowerment drives an elevated patient experience. Part 2: Service is the true brand differentiator, and authentic, personalized service is what drives customerloyalty. To create customer loyalty, you must fi rst elevate the customer experience. This journey focuses on the emotional and psychological aspects of creating a culture where personalized and impressive service is the norm. Learning will continue as attendees are taken through The Ritz-Carlton methods for fulfi lling unexpressed wishes and needs, learning to stay-in-the- moment, and creating personalized experiences that surprise and delight. Attendees will also discover and discuss the critical skills necessary for authentic customer engagement, and how to foster them in their employees. Practice Management Bootcamp So, you've recently entered the ever-changing world of ophthalmic business and leadership ... Now what? Experienced subject matter experts will help you tackle practice management challenges in core areas, from quality measures and government regulations to improving practice performance through fl ow and effi ciency. This is a must-attend if you're interested in learning more about the business of ophthalmology! Certifi ed Ophthalmic Executive (COE) Review: Parts 1 & 2 Prepare for the Certifi ed Ophthalmic Executive (COE) Exam in this two-day deep dive that touches on each of the six knowledge domains and is one of several recommended COE study resources. Attendance does not guarantee passage of the COE Exam. HANDS-ON TRAINING AND LEADERSHIP DEEP DIVES * Registration for the Annual Meeting is required ASOA American Society of Ophthalmic Administrators

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